الشحن
Shipping Policy
At Madeira, we are committed to delivering your orders with care, efficiency, and professionalism.
Order Processing
All orders are carefully prepared and customized upon confirmation.
Processing time for customized and handmade items is typically 2–5 business days, unless otherwise stated on the product page.
Orders placed on weekends or public holidays will be processed on the next business day.
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Shipping Methods
We offer domestic and international shipping through trusted courier partners, including DHL Express.
Estimated delivery times:
• Kuwait: 1–2 business days
• GCC Countries: 2–4 business days
• International: 3–7 business days
Delivery times are estimates and may vary depending on location and courier services.
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Shipping Fees
Shipping fees are calculated at checkout based on destination, weight, and courier rates.
All applicable shipping charges will be displayed before completing your purchase.
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Order Tracking
Once your order is shipped, you will receive a tracking number via email or WhatsApp to follow your shipment.
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Customs & Duties
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping fee.
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Delivery Responsibility
Please ensure that your shipping address and contact details are accurate at checkout.
Madeira is not responsible for delays, failed deliveries, or lost packages caused by incorrect information provided by the customer.
In case of delivery issues, we will assist in communicating with the courier whenever possible.
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Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery with clear photos and details.
We will investigate the issue with the courier and provide appropriate support.
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Contact Information
For shipping inquiries, please contact us at:
📧 madeirakw@gmail.com
📱 WhatsApp : 00965 95550205
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Thank you for choosing Madeira. We appreciate your trust and look forward to serving you.